Document: payment-billing-refund-policy · version 7f08f4fe368dbe38 · effective [EFFECTIVE DATE]
DRAFT v0.1 — for attorney review. Not legal advice.
Effective date: [EFFECTIVE DATE] · Last updated: June 7, 2026
This Policy governs fees and billing for the CarriersScore services (the "Service") and is incorporated into the Subscriber Terms of Service. Because the Service is software and data delivered electronically, references to "returns" mean refunds of fees as described below.
Fees are shown at checkout or in an Order and may include recurring subscription fees and per-event (metered) charges such as Hard Pulls. Motor carriers operating twenty (20) or fewer power units may use the designated free carrier tier; other carriers and all Requesters use paid tiers. All fees are in U.S. dollars unless stated.
Payments are processed by our third-party payment processor (e.g., [Stripe]). By providing a payment method, you authorize us and our processor to charge all fees due. You represent you are authorized to use the payment method. We do not store full payment-card numbers.
Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current rates, and your payment method will be charged automatically, until you cancel. Metered charges are billed as incurred or in arrears. By subscribing, you authorize these recurring and metered charges. [CONFIRM any state auto-renewal disclosure/notice requirements, e.g., California ARL — clear-and-conspicuous disclosure, affirmative consent, and easy online cancellation.]
Fees are exclusive of taxes. You are responsible for all sales, use, VAT, and similar taxes, except taxes on our net income. [CONFIRM SaaS tax treatment in applicable states.]
Except where required by law or expressly stated in this Policy or an Order, all fees are non-refundable and are not prorated, including for partial billing periods, unused Soft/Hard Pulls or allowances, or after cancellation. Completed Hard Pulls and other delivered electronic services are non-refundable once performed.
We may, in our discretion or where required by law, provide a refund or credit if: (a) you were charged in error or charged after a timely, valid cancellation; (b) a paid feature was materially unavailable due to our fault for a sustained period and we could not remedy it; or (c) a specific written money-back guarantee applied to your Order. Approved refunds are issued to the original payment method. [CONFIRM whether you want any standard trial or satisfaction-guarantee window, e.g., 14 days for first-time subscribers.]
You may cancel a subscription at any time through your account settings or by contacting info@carriersscore.com. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid, and you retain access until the end of the current paid period (subject to suspension under Section 9).
We may change prices, plan features, and metered rates prospectively. For recurring subscriptions, we will provide advance notice as required by law before a change takes effect at renewal; continued use after the effective date constitutes acceptance. [CONFIRM notice period.]
If a charge fails or your account becomes past due, we may retry the charge, notify you, and suspend or restrict the Service — including API access — until the account is brought current. The Service (including the API) is a paid feature; access is contingent on an active account in good standing. We may also apply reasonable late fees or interest where permitted and recover collection costs. Prolonged non-payment may result in termination and loss of access to non-record data (we may retain Snapshots and records as described in Doc 07/Doc 09).
If you believe you were billed incorrectly, contact us within [60] days of the charge before initiating a chargeback. Chargebacks filed without first contacting us, or for validly incurred fees, may result in suspension and recovery of the disputed amount and associated fees.
Billing questions: info@carriersscore.com.
*DRAFT — to be reviewed and finalized by counsel. (c) Blacktop Digital Assets, LLC.*